Duties & Responsibilities

Incoming Calls Management

• Answer all incoming calls promptly and professionally
• Greet callers using the approved switchboard script
• Provide accurate and relevant hospital information
• Transfer calls to the correct extensions without delay
• Take clear and detailed messages when required and relay them promptly

Emergency Call Handling

• Initiate emergency calls as required by hospital protocols
• Maintain accurate records of all emergency calls

Customer Service

• Ensure a positive experience for all callers through professional interaction
• Handle high call volumes calmly and efficiently
• Maintain confidentiality and professionalism at all times

Operational Compliance

• Adhere to TFS House Rules and all SHEQ requirements (ISO 9001, ISO 14001 & ISO 18001)
• Follow all orga...