Responsibilities
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Take full ownership of complex payrolls for Swedish clients, ensuring accuracy, compliance, and client satisfaction.
Lead and manage audits, handle complex escalations, and ensure SLA performance and client trust. Initiate and lead process improvement initiatives to boost efficiency and service quality.
Collaborate with cross‑functional teams to resolve complex cases and drive operational excellence.
Support customer onboarding, contributing to continuous service enhancement and operational best practices.
Qualifications
You have 3+ years of experience in Swedish payroll, with strong exposure to complex payrolls, audits, and process improvements. You are fully comfortable working independently and handling advanced tasks with minimal supervision.
You are seen as a trusted advisor, able to handle escalations and b...