Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

• Manage a large team of Production Support Personnel across 3 geographical locations
• Ensure SLAs on Alerts and Incidents are proactively managed and reduce in Mean Time To Recover (MTTR) by 20%
• Ensure strict adherence to Standard Operating Procedure for recovery
• Deliver a playbook for onboarding on new tasks / activities to Production support
• Identify opportunities to automate Production support activities and reduction in manual acti
• Application improvements ranging from performance and...