Business Function Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Roles & Responsibilities Manage a large team of Production Support Personnel across 3 geographical locations Ensure SLAs on Alerts and Incidents are proactively managed and reduce in Mean Time To Recover (MTTR) by 20% Ensure strict adherence to Standard Operating Procedure for recovery Deliver a playbook for onboarding on new tasks / activities to Production support Identify opportunities to automate Production support activities and reduction in manual acti Application improvements ranging from performance and operational improvements, identification and remediation of system and automate To...