Business Function

Group Technology enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group Technology, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Roles & Responsibilities

• Manage a large team of Production Support Personnel across 3 geographical locations
• Ensure SLAs on alerts and incidents are proactively managed and reduce Mean Time To Recover (MTTR) by 20%
• Ensure strict adherence to Standard Operating Procedure for recovery
• Deliver a playbook for onboarding on new tasks/activities to Production support
• Identify opportunities to automate production support activities and reduce manual activity
• Implement application improvements ranging from per...