**JOB SUMMARY**

Reporting to the EVP, Chief Human Resources Officer, the SVP People Operations and Service Solutions is responsible for transforming how HR leverages technology, experience design, and service delivery. This strategic and hands-on role combines deep organizational knowledge, technical expertise, operational leadership, and a passion for creating meaningful employee experiences. This position will also be responsible for HR Technology, HR Operations (including the Contact Center / Tier 1 support), and Employee Experience—ensuring seamless, data-informed, and human-centered HR services across the employee lifecycle. This position will work closely with HR, IT, and business stakeholders, as well as external vendors, to optimize technology and service delivery, embed AI-driven solutions, and create a culture of continuous improvement.

A system Senior Vice President (SVP) is responsible for a significant functional area that broadly impacts BSWH. Sets polic...