As the Head of Infrastructure and Incident Management, you will lead the organization's infrastructure (Network, Windows Server, Storage, Azure, Asset and IT DR), AS400, EUC (including collaboration software), and incident management (Incident, ServiceNow, ITSM Governance, Service Engineer, Helpdesk, and IT Resilience Manager) to support the organization’s business goals.

The role will provide strategic direction and oversight to ensure the resilience, availability, performance, and security of our information assets, while fostering a culture of Site Reliability throughout the organization.

• Adopt and drive Site Reliability Engineering (SRE) practices across infrastructure.
• Oversee the design, implementation, and maintenance of all infrastructure systems, including servers, storage, networks, and Azure cloud services.
• Ensure timely patching of vulnerabilities....