**_DUTIES AND RESPONSIBILITIES:_**

+ Assist with scheduling and room assignments to ensure proper coverage.
+ Monitor performance and recommend disciplinary action in accordance with company rules and policies.Alert management of potentially serious issues.
+ Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
+ Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction.Advise employees of deficiencies and instruct on corrective action.Provide adequate retraining as needed.
+ Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
+ Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
+ Control expenses and minimize waste within all areas of housekeeping.