JOB OVERVIEW:

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

· Assist with scheduling and room assignments to ensure proper coverage.

· Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

· Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

· Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

· Inspect storage rooms and room atten...