About the role

You’ll be at the heart of our supporters’ experience, handling both inbound and outbound calls and responding to enquiries with warmth, empathy and professionalism. From processing donations and lottery orders to keeping our CRM up to date, your attention to detail will be key. Making retention and stewardship calls with enthusiasm and skill will be a cornerstone of your work.

This role suits someone who is confident on the phone, adaptable when things change, and calm under pressure. You’ll work closely with a supportive team, building positive connections with our supporters every day.

❤️What you’ll bring