Housing Officer (Specialised Supported Housing)

The Opportunity:

We are seeking a resilient, customer-focused Housing Officer across Stevenage, Welwyn Garden City, Enfield and Harrow. In this role, you will report directly to the Head of Housing and provide expert, person-centred housing support to individuals living within Specialised Supported Housing.

Your primary focus will be assisting vulnerable tenants to maintain their tenancies and achieve independent living aspirations. You will take full responsibility for regional tenancy management, lettings, and vital Housing Benefit sign-ups, working closely with on-site care teams and external agencies to deliver a highly sympathetic and professional service.

Key Duties:

* Deliver a full regional tenancy management service, addressing complaints, resolving anti-social behaviour (ASB), and providing expert housing advice to scheme staff and tenants.

* Manage the complete lettings cycle, ensur...