Overview

We are currently looking to recruit a talented Support Team Leader who can manage and motivate a team, has a passion for customer service, and excels in their role.

This role involves the day‑to‑day management of a Technical Application Support team. As Team Leader you will be responsible for ensuring the team performs to the highest levels and SLA commitments are met with exceptional customer service. You will need to have strong communication skills, both written and verbal, and the ability to take ownership of incidents while prioritising and resolving issues effectively.

The role is a player/lead role where you will work on client tickets as well as lead the team.

Working hours are UK hours between 08:30 to 18:00 Monday to Friday, with UK public holidays observed. The role is based in the Cape Town office and operates a hybrid working model with 3 days of working from home per week.

Role and Responsibilities

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