To understand the SLA and ensure the deliverables on time.To manage various severity levels and Service requests.Regular follow-ups with all the stakeholders involved to ensure on time deliver.100% Root cause for all the incidents raised.
- End to End analysis on all the high impacting & potentially impacting incidents.To have the clear Root cause tracked till the solution- To document the knowledge base of all the critical process and functionalities.To track the workaround actions.Application E2E flow documentations to be maintained for both technical and functional perspective.To track the Runbook on the support process to be followed and maintained- To come up with the automated technical solutions to optimize both operational and technical process.Also need to proactively come with enhancing the system with the technical solution.
- Identify urgent issues and escalate appropriately, participate in Incident and Problem management.
- To have the Rotational weekend gua...