Job Summary

Reporting to the Team Lead, Customer Support, the Support Services Representative (SSR) is responsible for handling inquiries from internal and external customers. The SSR is directly accountable for responding to customer inquiries in a timely and professional manner within a team-driven and fast-paced work environment. The primary role of this position is to exceed customers’ expectations with a superior service experience.

Responsibilities

• Provide customer support to UFA customers and members which includes monitoring the email and phone queues, responding to queries, resolving and escalating issues
• Build strong customer relationships by resolving customer issues or routing to the most appropriate Support Representative for further investigation and timely resolution
• Resolve product or service problems by clarifying the customer's issue, identifying the best solution to solve the problem and following through to...