Address user tickets regarding issues reported on helpdesk

Provide first level technical support on Robots IT Products.

Installing Operating System Applications and Computer Peripherals

Ask targeted questions to diagnose problems

Guide users with simple step by step instructions on phone if required

Conduct remote troubleshooting via remote desktop applications

Test alternative pathways until the issue is resolved

Follow up with users to ensure their systems are functional

Record technical issues and solutions in case logs on Helpdesk

Direct unresolved issues to the next level of support personnel

Report user feedback and potential product requests to the IT Incharge

Provide first-line technical support across various hardware and software issues ensuring timely resolution to minimize downtime.

Perform installations configurations and upgra...