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Support Quality & Training Officer

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Wave Mobile Money
📍 Abidjan, Ivory Coast
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Location Abidjan
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Posted April 05, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

How you'll help us achieve it

We are going through a fascinating period of growth in the Customer Support team and are looking for a Support Quality & Training Officer to join our thrilling journey ahead. Someone who is bordering on obsessive about offering a world-class customer experience and who puts our customers at the heart of everything they do.


In this role, you'll: 

  • Develop customer support training materials like digital presentations, manuals, and instructional videos.

  • Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.

  • Prepare procedures and policies regarding sales techniques and the appropriate support representatives.

  • Ensures the customer Support Representatives adhere to predetermined quality assurance standards and the business's standard operating procedures.

  • Schedule and conduct training sessions on various customer support ...

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    📍 Location Details

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    City
    Abidjan
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    Country
    Ivory Coast
    🚗
    Commute
    Local Area

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