Skill: Tech Central Support, Desktop Support L2/L3 desktop support:

Excellent analytical & troubleshooting skills.

Good knowledge in desktop operating systems and troubleshooting issues.

Experience working on any Helpdesk tool is an added advantage.

Strong communication skills, Good Personality / Present ability.

Hardware and Network troubleshooting, OS(MS Platform).

LAN Networking (Client side), Client side Mail system(MS Outlook),MS Office and other Industry standard applications.

Audio Visual Devices Setup, Support and troubleshooting.

Experience in managing VIP clients.

Printer Support and Troubleshooting. 

Device Validation:

Visual inspection of devices as requested.

Serial number validation.

Device Inventory capabilities and physical comparison to inventory lists.

Responsibilities:

Basic troubleshooting and repair of IT equipment failures.

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