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Job Description
My client is an international leader in minerals product for industry. Provides high value-added functional solutions for a wide range of industries, from construction and agriculture to consumer goods.
β Provide technical support. Answering support queries either onsite or via phone or email
β Maintain a high degree of customer service for all support queries
β Take ownership of user problems from the ITSM ticketing tool
β Implement, managing and maintaining workstations
β Perform installations, upgrades & deployment of workstations to Microsoft Windows 10
β Troubleshooting & Problem solving of Workstation related problems
β Imaging and preparing assets such as laptops and mobile devices for deployment to users, ensuring assets are tagged and entered into the asset management system
β Carrying out routine maintenance of IT systems
β Support users in the use of Computer equipment by providing necessary training...