Location: BGC, Taguig (Hybrid )

Work Schedule : Night Shift

Job Functions :

• Respond to and manage incoming customer support requests related to SAP EHS Safety Data Sheet (SDS) authoring and integration solutions, and related API solutions through established ticketing systems.
• Analyze, troubleshoot, and resolve functional and technical issues associated with SAP EHS–driven workflows and integrations.
• Partner with customers to identify configuration, data, and process issues impacting compliance, reporting, and operational outcomes.
• Document customer interactions, issue details, root cause analysis, and resolutions in accordance with established support standards.
• Prioritize and manage support ticket workload to consistently meet service-level agreements (SLAs) and customer expectations.
• Escalate complex, high-impact, or recurring issues to Engineering or Product teams with clear docu...