JOB DETAILS

1) Check email for any voicemails
2) Check email for any fault enquiries

3) Respond to emails in a timely manner

4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,

5) Call customer with an update if no answer either leave a message or email

6) If there are no updates on faults, call carrier and follow up or follow up in the tickets

7) Respond to customers emails and enquiries

8) Send updates on recent orders (if you order services)

9) Answer calls and take messages as required or transfer to other staff members

10) Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise.
FUNCTIONAL AREA
ISP, ISP executive, troubleshooting, DSL, NBN, PSTN, customer handling, technical ...