What You’ll Do

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  Take ownership of customer issues and requests through to resolution.

  
  


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  Research, diagnose, and troubleshoot issues following SLAs.

  
  


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  Guide non-technical users through the issue resolution process.

  
  


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  Provide product integration support for merchants.

  
  


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  Collect and document information about user problems for future reference.

  
  


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  Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

  
  


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  Provide prompt and accurate feedback to customers.

  
  


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  Document knowledge in the form of knowledge base tech notes and articles.

  
  


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  Collaborate ...