Description
MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Los Gatos, California
Job Number: AMZ9810538

Position Responsibilities:

Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple Amazon services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the Amazon customer community and internal training. Assist customers on a wide variety of topics, including Amazon cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.

40 hours / week, 8:00am-5:00pm, Salary Range $105,082/year to $...