π Local Job Near You
Support Engineer - ISP Industry - Surat, Gujarat, India - 7 LPA - Sonali
Seven Consultancy
π
Surat, India
Location
Surat
Posted
June 11, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
JOB DETAILS
1) Check email for any voicemails
2) Check email for any fault enquiries
3) Respond to emails in a timely manner
4) Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,
5) Call customer with an update if no answer either leave a message or email
6) If there are no updates on faults, call carrier and follow up or follow up in the tickets
7) Respond to customers emails and enquiries
8) Send updates on recent orders (if you order services)
9) Answer calls and take messages as required or transfer to other staff members
10) Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise
FUNCTIONAL AREA
ISP Industry Recruitment Agency in Surat, ISP Industry Place...