Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Seattle, WA

Multiple Positions Available:

1.Resolving customer technical issues through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques providing tailored solutions and working to dive deep into the root cause of an issue.
2. Staffing a support operations role, accept escalated tickets from peers in support, and leverage technical skills to determine if an escalation to the service team is necessary
3. Responsible for staying current and continuously learning groundbreaking technologies.
4. Drive support-related processes improvement, focused on our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
5. Provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex cu...