Employer: Amazon Web Services, Inc.
Position: Support Engineer II-Ext (multiple positions available)
Location: Herndon, Virginia

Multiple Positions Available:

1.Provide technical support, including fielding and handling customer issues via phone, chat, and email.
2. Perform network troubleshooting of Amazon services utilizing tools and technologies including TCP/IP, DNS, DHCP, firewalls, routing, switching, LAN/WAN, traceroute, iperf, dig, cURL or related.
3. Provide proactive recommendations throughout all phases of web service implementation for key customers around user authentication, authorization, data encryption, network security, system security, vulnerability assessment, Distributed Denial of Service (DDOS) prevention/mitigation, resource monitoring.
4. Use web security and compliance tools (e.g., IPsec, VPN, Web application Firewalls, Elastic Load balancers, IDS/IPS systems, DDOS prevention, PKI and PCI, HIPAA, FIPS, etc.) to ensure sec...