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Support Engineer II-Ext - AMZ10038268
Amazon Web Services, Inc.
📍
Dallas, United States
Location
Dallas
Posted
April 12, 2026
Commute
Local Area
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Job Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ10038268
Position Responsibilities:
Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hir...
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ10038268
Position Responsibilities:
Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hir...