About the role

The Support Engineer sits at the intersection of Customer Success and Engineering. They handle the full range of support tickets — from everyday user questions to technical investigations — and execute recurring technical operations (client migrations, SSO setups, configurations).

Our support team relies heavily on AI tools to accelerate investigation, drafting, and knowledge retrieval. As a result, communication skills weigh more than raw technical depth: we're looking for someone who writes clearly, thinks like a customer, and can leverage AI to handle technical complexity.

Key responsibilities

• Respond to day-to-day support tickets from end-users and client admins
• Handle L2 tickets escalated by the CSM team
• Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
• Execute client data migrations and configurat...