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Support Engineer

🏢
MoEngage Inc.
📍 Bengaluru, India
📍
Location Bengaluru
📅
Posted June 04, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Responsibilities:

  • Investigating, troubleshooting, diagnosing and resolving technical issues in a cloud/SaaS environment

  • Communicating effectively (both verbal and written) with our customers and internal stakeholders

  • Customer obsessive and roll up the sleeve attitude to help resolve customer issues or queries with a minimum resolution time

  • Adding recurring issues to knowledge base articles or FAQs to minimize the turnaround time on closing support tickets

  • Give constant and constructive feedback to team leads , product and engineering team to improve customer experience and suggest process improvements.

  • Problem solving, having a natural curiosity and demonstrating the ability to learn rapidly

  • Communicating well with different audiences (developers, technical and non-technical users)

  • Should be flexible to work in 24*7 shifts based on business requirements, including night shifts o...

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    📍 Location Details

    🌆
    City
    Bengaluru
    🗺️
    Country
    India
    🚗
    Commute
    Local Area

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