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Support Engineer 1 (Supply Chain Planning)
JDA Software
๐
monterrey, Mexico
Location
monterrey
Posted
June 12, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Support Engineer will support our SaaS customers to provide solution/product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and our next generation of cognitive planning applications throughout the customer value journey with Blue Yonder.
What you'll do- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and postโproduction phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in the Blue Yonder Planning Solution.
- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases.
- Bring in new ideas for automation, reโuse, and service improvements.
- Understand the SaaS offering, features, and functionality deployed for a given customer.
- Work closely with...