The Support Consultant ensures that clients using the Practice Management System (PMS) can 
effectively perform their roles by providing first-line, reactive support across General/Product, and 
Technical areas. The role involves resolving client queries, maintaining system integrity, and 
escalating complex issues to senior team members or Team Leads. By doing so, the role supports law 
firms in maintaining compliance, operational efficiency, and business continuity, while delivering 
high-quality service and contributing to the knowledge and capability of the broader support team.
The position is primarily remote; however, attendance in-office may be required based on operational needs.
The role forms part of a Canada support operation, requiring the ability to work South African time equivalent: 2:00 p.m. to 2:00 a.m. SAST, covering Canadian business hours (8:00 a.m. to 8:00 p.m. ET).
• Consultants are expected to observe Canadian pub...