We are seeking a highly skilled and experienced Head of Local Support to oversee first and second line support across our studios, globally. The successful candidate will be responsible for overseeing the delivery of IT support and service desk operations for our local office and ensuring our team is providing an efficient and effective service to our internal users. This is an excellent opportunity for an Support Bar Analyst with excellent communication and leadership skills, who is looking to make an impact within a fast-paced and dynamic environment. This role reports to the Head of Local Support and will involve working closely with colleagues in other offices to deliver a seamless service to our users.

Duties and Responsibilities

Full scope of tasks including but not limited to:

• Act as front line support for local and/or time zone based employees.

• Serve as the main point of contact for our customers via email, walk ups, and ...