Responsibilities

• Act as main frontliner of customer support — respond to customer queries and concerns in a timely and accurate way, resolving issues raised via phone, email, and chat.
• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.
• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.
• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

Qualifications

• Language Skills: Proficiency in speaking and writing Cantonese.
• Educational Background: Bachelor’s/College Degree in any field.
• Experience: Minimum of 2 years in a customer service/shared services role, handling emails and calls.
• Communication Skills: Exceptional oral and written communication skill...