Job Title

Customer Operations Coordinator

Overview

We are seeking a proactive and detail-oriented Customer Operations Coordinator to manage day-to-day operational activities for our aviation parts exchange program. This role serves as the primary point of contact for customer interactions and ensures smooth coordination across internal teams and external stakeholders.

Responsibilities

• Act as the customer's primary contact for daily operational needs and end-to-end transaction support.
• Coordinate the movement of parts through the exchange and return cycle, working with supply chain, freight forwarders, warehouse, and internal teams.
• Manage and reconcile customer inventory levels, ensuring alignment with contract and system accuracy.
• Oversee and facilitate the full customer returns process, including pool balancing, rejected returns, and proof of delivery.
• Identify and trigger late fee actions...