**Schedule**

**Wednesday- Saturday- 7am-6pm**

Essential Functions:
•Uses available resources and strong judgment to determine the best course of action and/or optimal solution while interacting with customers through various communication channels
•Serves as a knowledgeable resource to customers through accurate and efficient delivery of information to resolve issues/concerns and help them define product/project needs
•Strives to be the single point of contact for various requests, including but not limited to order placement, product sourcing, and shipment tracking
•Escalates customers’ concerns to Supply Chain Customer Experience Supervisor, as applicable, determining reason for escalation and ensuring resolution of concern
•Multitasks efficiently to accurately input data while gathering necessary information to address customers inquiries
•Connects on a personal level to establish rapport and guide the customers in every interaction with a positiv...