Job Title: Supplier Relationship Management (SRM) Service Desk – Level 1 Support

Job Type: 1-Year Contract (under Tech Mahindra; extension based on performance and business requirements)

Work Mode: Work from Office

Work Location: Jalan Tun Razak, Kuala Lumpur

Shift: Rotational Shift (24/7)

Job Summary:

The Supplier Relationship Management (SRM) Service Desk is responsible for providing Level 1 support to registered vendors and suppliers. This role focuses on delivering timely assistance on system access, vendor profile management, invoicing, service confirmations, and tender participation, ensuring efficient issue resolution at the first point of contact while adhering to established support procedures.

Key Responsibilities:

• Provide first-level support to vendors and suppliers on SRM-related queries.
• Assist with system access issues, login suppor...