Summary Two (2) Page Resume Limit Applies for this Position. This developmental position, located at the Dayton VAMC, within the Office of Care Coordination Center, composes a career ladder structure to the full performance level of Administrative Officer, GS-0341-11. Responsibilities Duties include but are not limited to: Maintains administrative systems, prepares administrative paperwork. Personally investigates all formal and informal complaints made by other employees in the Care Coordination Center service line; recommends alternative dispute resolution; recommends corrective actions; requests implementation by appropriate individuals; and notifies employees of decisions and actions taken. Conducts studies on workload trends, compiles workload statistics for staffing, and estimates workload projections through provided formulas and guidelines. Meets/talks with patients, family members and other visitors who have a specific concern that the patient representative has not been able ...