Position Summary and Responsibilities:

• Acts as a liaison between all WFM towers and CNX Operations and clients.
• Review, validate and ensure timely delivery and accuracy of reports prepared by Intraday Analysts as well as from other WFM towers (Forecasting, Capacity Planning, Scheduling and PRCOE).
• Responsible for developing and ensuring integrity and consistency of set WFM processes/procedures applicable to the accounts being handled.
• Responsible for ensuring Service Delivery to the client, balancing staffing requirements with operational efficiencies and financial goals.
• Manage internal and external audit with processes and controls in place.
• Ability to extract, manipulate and present data from WFM application /manual platform. Ability to maximize benefits from WFM application by utilizing the full functionality.

Skills Environment:

• Must demonstrate sound arithmetic, analytical and problem-s...