Responsible for managing a team of Data Management Coordinators, working to ensure timely and accurate resolution of accounts by updating and correcting patients’ information.

Manages volume and ensures that turnaround time is achieved day in and day out and is also responsible for the Team’s performance and development.

Direct Reports: 15

Key Areas of Accountability:
1. The Team Lead is responsible for assigning the daily work list to his/her agents through Patient Connect.
2. Supervises the day-to-day tasks of agents and ensures everyone is meeting the performance goals.
3. Coordinates with other department leads to obtain necessary documentation or information needed for account resolution.
4. Regularly delivers coaching and feedback to agents.
5. Has the ability to read and analyze different medical documents (ex., Prescription, Patient Information Form).
6. Ability to adapt to and work with the different tools and systems used to...