Where you come in:

• You lead, motivate, and develop a Technical Support team focused on delivering exceptional customer experiences and technical assistance.


• You provide coaching, feedback, and performance management to ensure high standards of quality, compliance, and service effectiveness.


• You supervise and support team members in troubleshooting issues related to Dexcom products, services, and features.


• You meet or exceed departmental performance metrics across monthly, quarterly, and annual goals.


• You develop action plans and partner with leadership to drive operational improvements and achieve performance targets.


• You manage daily staffing schedules to ensure appropriate coverage, service levels, and operational responsiveness.


• You address attendance, performance, and employee engagement matters in alignment with company policies.


• You build strong...