JOB DETAILS

1) Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates 2) Organize workflow and ensure that employees understand their duties or delegated tasks 3) Monitor SDP(Service Delivery Point) productivity and provide constructive feedback and coaching 4) Receive complaints and resolve problems 5) Maintain timekeeping and personnel records 6) Pass on information from upper management to employees and vice versa 7) Prepare and submit performance reports 8) Decide on reward and promotion based on performance 9) Hire and train new employees 10) Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
FUNCTIONAL AREA
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