**Summary** : The Regional Support Specialist Supervisor provides critical administrative, operational and customer service support to our branch offices, leaders, and agents in their pod of offices they oversee. This role will serve as the first point of escalation for questions and issues. The Supervisor will manage the workflow of the team and ensure there is coverage in all offices. They will provide coaching to the Regional Support Specialists in their pod. In addition to Supervisor responsibilities the role will serve as an RSS in a particular office. The RSS team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptiona...