Elevate recruitment strategies as the Call Center Supervisor at Altasciences. Ensure high-quality recruitment operations while managing a dedicated team in Quebec.
As a Call Center Supervisor, you'll coordinate recruitment efforts and lead a team adhering to Good Clinical Practices and Standard Operating Procedures. Your responsibilities will involve team management, conducting trainings, and supervising performance reviews. You will also track KPIs to measure success and advocate for superior customer service standards.
Key Responsibilities:
• Manage scheduling and performance of the recruitment team
• Facilitate training sessions for study protocols
• Attend audits and sponsor initiation meetings
• Handle participant communications and resolve issues
• Maintain confidentiality of trial participants and sponsors
Requirements:
• High School diploma or equivalent required
• 5+ years of relevant experience in the field
• 3 years in a supervisory role
•...