Provides direct supervision and operational oversight of Population Health Case Managers and Lead Population Health Case Managers. Responsible for achieving program goals through coordination of care management activities, staff performance management, and workflow execution across population health initiatives. Supports the delivery of care coordination services that improve patient outcomes, reduce avoidable utilization, and address social drivers of health (SDOH).
Leads day-to-day operations of care management programs including transitions of care, chronic disease management, Interactive Home Monitoring (IHM), Remote Patient Monitoring (RPM), and Remote Therapeutic Monitoring (RTM). Ensures staff adherence to established workflows, documentation standards, and regulatory requirements. Partners with leadership and interdisciplinary teams to support quality improvement, health equity initiatives, and value-based care performance.

+ Responsible for supervising Population H...