**Employment Type:**
Full time
**Shift:**
Day Shift

**Description:**

**Job Title:** Supervisor, Patient Navigation

**Employment Type:** Full-Time

**Shift** : Monday - Friday, Day shift
**Location** : St. Mary Medical Center - Langhorne, PA

**Position Purpose**

The PNC Supervisor provides administrative and staff oversight as well as the daily operations of a centralized contact center serving the Medical Group. This role provides functional leadership, quality oversight, and subject matter expertise to ensure efficient patient access and high-quality service delivery. The Supervisor assists with real-time operational management, staff support, performance monitoring, and continuous improvement initiatives while ensuring compliance with organizational and regulatory standards.

**As a Supervisor, you will:**

+ Responsible for managing daily contact center operations, including call queue oversight and r...