Gain good understanding of the business to be able to monitor and evaluate accuracy of work, identify opportunities to develop people, improve processes and drive results

Manage day-to-day operations including queue and staffing management to ensure overall department operations meet service level objectives and metrics i.e., Productivity, Efficiency, and Quality. 

Proactive and highly motivated with strong performance management skills to ensure employees meet production, accuracy, and efficiency requirements to meet SLAs.

Drive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actions

Manage and facilitate the corrective action process, partnering with the Manager

Process audit – support annual process audit activities

Operations Standard – support compliance with established proce...