Position Summary

The Supervisor, Global Customer Care will manage a team of 15-25 Customer Care agents who support a large client. This role ensures the team consistently delivers high-quality service, adheres to performance metrics, and fosters a positive, collaborative environment. The Supervisor will actively lead the team in day-to-day operations, monitor performance, and handle escalations, all while maintaining a strong focus on customer satisfaction and continuous improvement. As a key leader, this individual will be instrumental in mentoring team members, driving process improvements, and ensuring compliance with company policies and quality assurance standards. This role requires strong leadership, excellent communication, and decision-making skills to meet departmental goals and elevate team performance.

Responsibilities

Customer-Centric Focus- Lead by example in maintaining a customer-centric mindset, prioritizing po...