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Supervisor, Crew Support & Experience

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Royal Caribbean Group
πŸ“ Pasay, Philippines
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Location Pasay
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Posted June 19, 2026
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Commute Local Area
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Job Description

Essential Duties and Responsibilities:


  • Manage the daily operations and the productivity of direct reports. Ensure that objectives are consistently met, such as the required service levels and KPI’s for Calls and Chats.

  • Conduct regular performance reviews and provide consistent feedback to direct reports and management. Monitor performance and implement improvements.

  • Ensure resolution time frames are achieved along with the delivery of quality customer service.

  • Coordinate and monitor the work product between Tier 1 Agents and resolution partners.

  • Continually review internal application systems, procedures and processes to ensure operational efficiency.

  • Work closely with Senior Support by communicating Team’s expectations; planning, monitoring, and appraising Team’s results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

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    πŸ“ Location Details

    πŸŒ†
    City
    Pasay
    πŸ—ΊοΈ
    Country
    Philippines
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    Commute
    Local Area

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