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Supervisor, Crew Support & Experience

🏢
Royal Caribbean Group
📍 Pasay, Philippines
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Location Pasay
📅
Posted June 19, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Essential Duties and Responsibilities:


  • Manage the daily operations and the productivity of direct reports. Ensure that objectives are consistently met, such as the required service levels and KPI’s for Calls and Chats.

  • Conduct regular performance reviews and provide consistent feedback to direct reports and management. Monitor performance and implement improvements.

  • Ensure resolution time frames are achieved along with the delivery of quality customer service.

  • Coordinate and monitor the work product between Tier 1 Agents and resolution partners.

  • Continually review internal application systems, procedures and processes to ensure operational efficiency.

  • Work closely with Senior Support by communicating Team’s expectations; planning, monitoring, and appraising Team’s results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

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    📍 Location Details

    🌆
    City
    Pasay
    🗺️
    Country
    Philippines
    🚗
    Commute
    Local Area

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