OVERVIEW/GENERAL DESCRIPTION

Plans, organizes, leads, controls and coordinates the day-to-day activities of non-exempt associates involved in providing services in the area of insurance document processing and phone call handling.

Verification: This Unit is responsible for validating information from documents per prompt field.

Customer Care: These Units are responsible for inbound customer calls and outbound calls as needed to resolve customer issues/complaints, correspondence, tasks, web workflow and client escalated referrals. 

Quality Assurance: The QA department is responsible for ensuring that proper processing procedures are being followed as outlined by each Client. This is accomplished by reviewing, tracking and monitoring the accuracy of the work processed by the Processing Center.

All Other Support Unit: These Units are responsible for lender placed insurance activity, correspondence, report reconciliation, ...