FUNCTION: This position provides excellent customer service by greeting customers in a friendly manner, developing rapport and satisfying customer transactional needs. Processes transactions efficiently and accurately while meeting the Bank’s Customer Experience standards. Contributes to the overall sales growth of the Bank by exploring customers’ financial needs and goals. Recommends solutions as appropriate or engages business partners to provide more expert assistance. May have vault cash and ATM responsibilities.
ACCOUNTABILITIES

Customer Experience:

+ Promotes a customer-centered culture and attitude among staff

+ Builds relationships by providing the highest level of service, demonstrating You Matter More to each customer, getting to know customers on an individual basis


+ Engages in conversations to understand customer needs and financial goals, refers to other team members in accordance with Bank strategy

+ Embraces and util...