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Subject Matter Expert - Corporate Office - Hicare

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Rentokil Initial
πŸ“ mumbai, India
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Location mumbai
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Posted June 10, 2026
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Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About the Role:

  • The SMEΒ  will be responsible for supporting new joiners during OJT by providing real-time guidance, resolving escalations, and ensuring process understanding and KPI achievement.Β 
  • The incumbent will report to the Assistant Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

Requirements

Job Responsibilities:

  • Provide real-time floor support to Rookies during their OJT phase
  • Assist Rookies in understanding systems, processes, and handling live customer scenarios
  • Take ownership of supervisor-level customer escalations as needed
  • Ensure accurate call dispositioning and ticket handling by new agents
  • Coach Rookies on objection handling techniques and effective rebuttals
  • Monitor and support Rookie performance to ensure KPI achievement as per the...

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πŸ“ Location Details

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City
mumbai
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Country
India
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Commute
Local Area

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